We’re sorry you experienced an issue with our bag packaging. The quality of our products and packaging is important to us to ensure you have the best experience possible.

A limited number of P&G Laundry Detergent Pacs bags packaging may be difficult to close given a manufacturing issue. Since these packages did not meet our high standards, we have issued a voluntary recall in partnership with Health Canada and have decided to offer replacement packaging as well as a prepaid debit card for the value of your purchase price.

First, since it is not possible to close the product, we recommend transferring the product to a Tide PODS or Gain Flings tub with a Child Resistant Closure. If you do not have a Child Resistant Container, you may request one from our Consumer Care Team. Please store the product up, closed and safe – away from children. Then, for your inconvenience and because the quality of our product is important to us, our team will provide you with a prepaid debit card for the value of your purchase price as well as a replacement bag and cabinet latch to keep your laundry products secure.

For more information about replacing a damaged package please click on the link below that best matches your product packaging.